Haveston aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions:



A. Return Email Authorisation

  • All return requests must be authorised by us via email before being returned. 
  • Under no circumstances should any goods be returned to us before first contacting us via email to confirm return arrangements and return address details.

Please also refer to the following sections relative to the reason for return.

B. Basic Return Requirements

The basic condition for goods to be viable for return, include:

  • Must be in new, un-used and resalable condition
  • Must not have been mounted to a watch (considered used once mounted)
  • Must not have been worn on the wrist

In addition to this, the basic pieces of packaging for goods must include:

  • Original presentation exterior tin, envelope or box
  • Original mounting card, or information card(s)

If the items have been opened, or any parts are missing from the returned product, Haveston reserves the right to make a proportionate deduction from any money owed to you.

C. Return Shipping Costs

Please note that you are responsible for paying the return shipment costs in full unless an error or defect has occurred on our side.

To minimise shipping costs, an economy service can be used. However we recommend using a trackable service.

Please email us for further assistance or for more information.



If the Goods have been dispatched or have reached you, but you have changed your mind, please email us within 7 days of receipt to arrange a return. 

The Goods must satisfy the “Basic Return Conditions” listed above in Section 1B.

If being returned for replacement, the second outbound postage costs must be covered, unless adjoined to a new order of any size with complimentary shipping. Please contact us for further options.

If being returned for refund, a re-stocking fee may be deducted by Haveston from any payments due to you.



If the goods received are not what was originally ordered (unless accompanied by an explanatory note or by previous arrangement), please email us as soon as possible to either arrange a replacement of refund.

Please check your original order confirmation before doing so. If items were incorrectly ordered in error (e.g. wrong size or pattern), the return will follow “change of mind” return conditions (Section 2, above).



If any Goods you have purchased have faults when they are delivered to you, please email us within 7 days or receipt. 

If any Goods develop faults that are clearly caused by a manufacturing or production issues, you are entitled to a repair or replacement. This is relative to the recommended care and use tips specific to each product.

Please email us for assistance or for more information.