01. SHIPPING SERVICES & TIMES:
A. International Shipping Times:
We ship free internationally. (Please refer to Section 1C below for full details.)
General shipping times are as follows:
- USA: 5-7 Business Days*
- Rest of World: 5-7 Business Days*
- Europe: 3-5 Business Days*
- UK: 1-2 Business Days*
*These are approximated due to the possibility of additional import and customs checks at the destination country.
- For potentially faster shipping times, please check our growing stockists list.
B. Import Duties (Non UK Orders):
Import duties and taxes may be incurred once your Goods reach their destination. Haveston is not responsible for these charges and we undertake to make no calculations or estimates in this regard.
C. Free Shipping Offer:
Haveston offers 'free' postage as included in the price of purchase. This offer may be withdrawn at any time. Please refer to the website for notice.
This offer is applicable only for correct addresses supplied to us. Haveston bears no responsibility for incorrect addresses, or failure of delivery by overseas postal services for other reasons such as attempted delivery, failure to locate address, or failure of the recipient to arrange redelivery, collect item or track item.
Buyers are recommended to use the tracking information provided to ensure orders are successfully delivered in the event of complications.
Orders returned to sender (us) due to incorrect address information or failure to arrange a redelivery may be subject to a restocking fee in the case of order cancellation. This may be the charge made for shipping the item from Haveston to you initially which will be deducted by Haveston from any payments due to you.
Free postage offer only applies to an initial purchase. Subsequent repeat postings associated with the same order will be charged postage.
02. DELIVERY ADDRESS & ORDER AMENDMENTS:
A. Order Delivery Address:
Please ensure your delivery address is complete and correct.
Incorrect addresses may result in loss, returned parcels, and additional re-despatch costs.
B. Order Amendments/ Cancellation
If you need to update your delivery address or make an order amendment or cancellation, please contact us via email to request an update as soon as possible.
We are only able to implement updates if the email request arrives before the despatch cut off time (12:00 GMT).
A. Order Preparation & Service:
All Haveston Goods are despatched from London, UK
International Goods are sent via Priority Tracked Service (substituted for Signature only where Tracked is unavailable, and Tracked & Signature for order value of 3 or more items).
Domestic orders are sent via 1st Class Signed For.
Orders are despatched daily with a cut off time of 12:00 GMT for each daily batch. This applies to weekdays only, and excludes national holidays and specifically stated away periods on the website.
B. Order Merging:
If 2 or more orders are placed within the same daily batch, they will be prepared and despatched as a single parcel, unless specifically requested, to allow for easier delivery.
C. Order Despatch Confirmation:
Once your order is despatched and physically leaves us, a confirmation email detailing the tracking number is sent. Please check your email Spam filter if you have not received it.
04. DELIVERY DELAYS & ISSUES
A. Import Customs Inspections:
Occasionally, delivery times may be extended due to import/ customs checks and delays within the courier system. Once your parcel leaves the UK, it is passed to the national postal system of the destination country who will complete the delivery.
B. Online Parcel Tracking:
Please use the tracking number provided in the despatch confirmation email to track the parcel on the national postal website. (For example USPS for the USA).
Any information we refer to from Royal Mail is passed to us from your national postal service.
C. Attempted Delivery:
A delay can also occur if an unsuccessful/ attempted delivery is made to your address. In this case, your local post office will often hold the parcel awaiting your redelivery or collection instructions for a set period of time.
Please contact your national post office or track the parcel online to (B) to complete delivery. If left for too long, it will be marked as “unclaimed” and returned to sender. This will void any complimentary postage which may be offered by us and may involve a restocking fee in the event of order cancellation.
D. Delivery Complications:
If you experience an issue with the delivery, or if the national post office is unable to assist you, please contact us via email.
If you have any questions regarding shipping and delivery, please feel free to email us.